Welcome to the BlackBook Help Center

Confirmation

How do I know if my booking is confirmed?

Once you have completed the booking process, you will be presented with a booking confirmation page with your booking details and reference number. You will also receive a confirmation email once your booking is complete. 

Sometimes it might take some time to process your payment with the hotels. As such, you may only receive a booking pending notification. You should expect to receive a confirmation/update of your booking within 24 hours of making a booking.

If you do not receive such a confirmation, please contact us for assistance.

My booking status says that it is “pending”, what does that mean?

Sometimes it might take some time to process your payment with the hotels. As such, you may only receive a booking pending notification. You should expect to receive a confirmation/update of your booking within 24 hours of making a booking.

If you did not receive such a confirmation, please contact us for assistance.

I have booked a hotel but haven’t received a confirmation by email. What should I do?

Sometimes it might take some time to process your payment with the hotels. As such, you may only receive a booking pending notification. You should expect to receive a confirmation/update of your booking within 24 hours of making a booking. 

In some cases, your email provider may have auto filtering features that cause emails from new sources to be directed to you your spam / junk mailbox. Please check your spam / junk mailbox to see if your confirmation has been sent there.

If you have confirmed that you did not receive your booking confirmation email, please contact us for assistance.