Welcome to the BlackBook Help Center

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How can I find out what a stay at a property would cost?

You can find the cost of a stay at a particular property by first doing a search on BlackBook. Once you’ve entered the dates of your stay, the rates for each property will be displayed along with available room types.

For Desktop

  1. Enter your desired location
  2. Select your check-in and check-out dates
  3. Select the number of rooms you require for your stay
  4. Enter the number of adults and children for each room
  5. Click the “Submit” button to begin a search
  6. You will arrive at the search listing page


Here you will find various properties available for booking at the desired location.
Along with each property, you will find the lowest price for rooms available at each property. You may click on a property to find out more about the different options and costs available for booking. 


For App:
Similar functionality exists on the our app, so the same instructions apply here. 



Can I search for properties by price?

Yes, you can. Start by entering your search keywords (e.g. destination name). Once you have your search results, limit your results by price using the price filter option on the left column filter menu.

For Desktop

  1. Use the search filter on the left column and locate the price slider
  2. Adjust the price slider to set a lower and highest price that you are looking for
  3. After a few seconds, the search results will refresh, show only results within the price limit
  4. You may repeat these steps to search for different price ranges


For App

  1. Click on the Sort & Filter button at the bottom right of the screen, this will open the search filter options
  2. In the search filter options, adjust the price slider to set a lower and highest price that you are looking for
  3. Click on the done text button at the top right corner of the screen.
  4. After a few seconds, the search results will refresh, show only results within the price limit
  5. You may repeat these steps to search for different price ranges

I’m looking for accommodation suitable for a family. Is there a way to search for this?

Yes, you can.

When entering your search destination, enter the number of adults and children that require accommodation. You may also select the number of rooms you may need. This will limit the search results to show only properties that can accommodate the size of your family. 

Begin your search on the desktop or app homepage

  1. Enter your desired location
  2. Select your check-in and check-out dates
  3. Select the number of rooms you require for your stay
  4. Enter the number of adults and children for each room
  5. Click the “Submit” button to begin a search
  6. You will arrive at the search listing page

Do note that you may only book up to a maximum of 4 rooms.

For Desktop

For App

How do I search for properties with specific amenities/facilities, such as a swimming pool or gym?

Our search allows you to apply certain filters to limit the results to your specific needs. Facilities such as swimming pools and gyms are listed under our Amenities filter. 

After you’ve entered your search destination and received your initial search result, you can select your requirements from the list of facilities from the amenities filter option on the filter column on the left. You can select more than one option. This will limit the search to show only properties that have listed those facilities in their information. 

Begin your search on the app homepage

  1. Enter your desired location
  2. Select your check-in and check-out dates
  3. Select the number of rooms you require for your stay
  4. Enter the number of adults and children for each room
  5. Click the “Submit” button to begin a search
  6. You will arrive at the search listing page

For Desktop

  1. Use the search filter on the left column and locate the price slider
  2. Locate the Amenities section and select one or more amenities that you require for your stay
  3. After a few seconds, the search results will refresh, show only results within the price limit
  4. You may repeat these steps to search for different price ranges

For App

  1. Click on the Sort & Filter button at the bottom right of the screen, this will open the search filter options
  2. In the search filter options, locate the Amenities section by scrolling to the bottom of the filters section and select one or more amenities that you require for your stay
  3. Click on the done text button at the top right corner of the screen.
  4. After a few seconds, the search results will refresh, show only results within the price limit
  5. You may repeat these steps to search for different price ranges

Can I search through my mobile phone?

Yes, you can. For the best experience on a mobile phone/device, we recommend you download the BlackBook App:

For Apple iOS Phones/Device:

Click here.

For Android Phones/Devices:

Click here.

Begin your search on the app homepage:

  1. Enter your desired location
  2. Select your check-in and check-out dates
  3. Select the number of rooms you require for your stay
  4. Enter the number of adults and children for each room
  5. Click the “Submit” button to begin a search
  6. You will arrive at the search listing page

Here you will find various properties available for booking at the desired location

Along with each property, you will find the lowest price for rooms available at each property. 

You may click on a property to find out more about the different options and costs available for booking. 



Must I download an app to search or can I use a mobile web browser?

You can search on both a desktop browser and mobile phones. 

For the best experience on a mobile phone/device, we recommend you download the BlackBook App:

For Apple iOS Phones/Device:

Click here.

For Android Phones/Devices:

Click here.

Can I use both Android Phones or iPhones to search?

Yes, you can. For the best experience on a mobile phone/device, we strongly recommend you download the BlackBook App:

For Apple iOS Phones/Device:

Click here.

For Android Phones/Devices:

Click here.

Begin your search on the app homepage

  1. Enter your desired location
  2. Select your check-in and check-out dates
  3. Select the number of rooms you require for your stay
  4. Enter the number of adults and children for each room
  5. Click the “Submit” button to begin a search
  6. You will arrive at the search listing page

Here you will find various properties available for booking at the desired location

Along with each property, you will find the lowest price for rooms available at each property. 

You may click on a property to find out more about the different options and costs available for booking. 

Must I sign up for an account to perform a search?

No, you won’t need an account to search for hotels on BlackBook. 

However, an account will be required if you would like to:

  • Make a booking
  • Manage your bookings
  • Create a Trip using myBlackBook
  • Bookmark a hotel/room for later reference
  • Earn BB coins (points) for BlackBook’s BBonus rewards program
  • Redeem BB coins (points) when making bookings on BlackBook

In addition, you will need to verify your registered email address in order to:

  • Convert BB coins (points) to cash [to be credited to a credit card on file]
Can I search for properties according to its rating? I.e. 5 star hotels only

Yes, you can. Our search allows you to apply certain filters to limit the results to your specific needs. To view only hotels with a certain star rating, you can adjust the Star rating filter to limit your search results.

After you’ve entered your search destination and received your initial search result, you can select your requirements from the list of facilities from the amenities filter option on the filter column on the left. You can select more than one option. This will limit the search to show only properties that have listed those facilities in their information. 

Begin your search on the desktop or app homepage

  1. Enter your desired location
  2. Select your check-in and check-out dates
  3. Select the number of rooms you require for your stay
  4. Enter the number of adults and children for each room
  5. Click the “Submit” button to begin a search
  6. You will arrive at the search listing page

For Desktop

  1. Use the search filter on the left column and locate the Star rating filter
  2. By default, all star rating (1 to 5) will be displayed in a search
  3. Deselect one or more of the star ratings to exclude that star rating from your results (i.e. if you do not want 1 star hotels, deselect the 1-star icon) 
  4. After a few seconds, the search results will refresh, show only results with the desired hotel star rating
  5. You may repeat these steps to search for different star ratings

For App

  1. Click on the Sort & Filter button at the bottom right of the screen, this will open the search filter options
  2. In the search filter options, locate the Star rating filter 
  3. Deselect one or more of the star ratings to exclude that star rating from your results (i.e. if you do not want 1 star hotels, deselect the 1-star icon) 
  4. Click on the done text button at the top right corner of the screen.
  5. After a few seconds, the search results will refresh, show only results within the price limit
  6. You may repeat these steps to search for different star ratings