Welcome to the BlackBook Help Center

Reservation Process

How many people can stay in a room? How do I ensure I have space for my child when booking a room?

The hotels featured on our service have varying room occupancies for their rooms. In general, each room requires a minimum of 1 adult and up to 2 adults and 2 children per room OR 4 adults (depending on the hotel). 

To ensure you are able to book a hotel/room with the occupancy that you require, you can specify the number of rooms and number of occupants before you begin a search. 

For Desktop

  1. Using the entry fields provided at the homepage/search results, enter your desired destination and check-in and check-out dates.
  2. You can then enter the number of rooms you required
  3. You can also enter the number of adults and children for each rooms
  4. Once you have entered this information, you can begin your search and our service will return hotel/room results that have occupancy that match your requirements. 

For App

  1. Using the search entry fields in the app, enter your desired destination and check-in and check-out dates.
  2. You can then enter the number of rooms you required
  3. You can also enter the number of adults and children for each rooms
  4. Once you have entered this information, you can begin your search and our service will return hotel/room results that have occupancy that match your requirements. 

Can I make a same-day booking (e.g. for tonight) on your website?

Yes, you can. However, this will be subject to availability of rooms and any terms and conditions of the property. Do note to enter your credit card details accurately when making such bookings as we might not be able to contact you in time if there are errors, which may result in an incomplete booking.

I would like to make a special request (e.g. non-smoking room, high floor, connecting rooms), how do I let the hotel know about this?

For special requests, you can enter these in the Additional Requirements box during the booking process. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met.

For Desktop

For App

Additional fees may apply, and are not included in the booking price displayed on BlackBook. 

We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.



Can I book a hotel for day use?

Unfortunately, booking hotels for day use is currently unavailable. Hotels featured on BlackBook only offer night stay bookings through our platform.

What is the maximum number of rooms I can book in a single hotel?

The maximum number of rooms that can be booked at once is 4. 

This is due to a requirement from our hotel suppliers that prevents group bookings from being made via our service.



After I’ve completed a hotel booking, I was asked if I wanted to create a new trip or add the booking to an existing trip. What is a trip?

Trips provide information about a destination, such as places of interest, maps, itinerary creation and transport options, which help you plan your travel. This is a value-added service that BlackBook provides to anyone who has an account with us

The trips feature is currently exclusive to our mobile app and can be found within the ‘myBlackBook’ section (the website has limited functionality). Anyone with an account on BlackBook can create a trip and plan their travels, even without making a hotel booking.

When you’ve made a booking, you will be asked to add your booking to an existing trip that you’ve been planning or create a new trip. 

For more about trips, you can consult the trips section




I will be arriving earlier / later than the stated check-in time, can I still check in?

For early arrivals, most hotels may simply allow you to store your luggage at the front desk until check-in time. In cases where the hotel is able to allow early check in, it will be entirely at the discretion of the hotel. BlackBook can not guarantee the possibility of early check ins as this is not within our control.

For late arrivals, as long as you have a confirmed booking, most hotels should have no problem accommodating you as most front desks are available 24hrs. However, certain hotels may require you to inform them of your late arrival beyond a certain time at night to avoid any issues of late check-in’s.

We recommend that you can contact your hotel directly once you have confirmed your travel booking to keep them up to date of your expected arrival timing.



Is it possible to request for a late check-out time?

Yes, you can make a request for a late check-out. You may do so in the Additional Requirements box during the booking process. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met.

For Desktop

For App

Please do note that this request may or may not be possible for the hotel you are booking, depending on the occupancy rate of the dates of your intended stay. Additional fees may apply, and are not included in the booking price displayed on BlackBook.

As BlackBook has no control over the availability of rooms, we recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.

Is it possible to request for an early check-in?

For special requests such as early check-ins, you can enter these in the Additional Requirements box during the booking process. We strongly recommend you to contact the hotel directly to ask about early check-in policies before making your booking. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met.

For Desktop

For App

Additional fees may apply, and are not included in the booking price displayed on BlackBook. 

We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.