Welcome to the BlackBook Help Center

Rooms Information

What is a “no cancellation” room?

Each room has its own cancellation policy; these are set by the hotel/property owner. 

A room with a note that states ‘no cancellation” means in the case that you choose to cancel your booking, no refund will be provided for such cancellation. Additionally, a fee might be charged for such cancellations.  

A room that is not listed as “no cancellation” may provide some form of refund for a cancellation of a booking, subject to the terms and conditions specified by the property. (i.e. a specific date before check-in date)

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For App

We highly recommend that you read the cancellation policies of each room before making your booking. BlackBook or the hotel will not be held liable for a booking made without first consulting a property’s room booking policies.

Can I request for an additional bed in my hotel room and will there be an extra fee?

To ensure you have sufficient beds for your stay, we recommend specifying the correct number of rooms and occupants for your stay while searching for your hotel. 

Begin your search on the desktop or app homepage

  1. Enter your desired location
  2. Select your check-in and check-out dates
  3. Select the number of rooms you require for your stay
  4. Enter the number of adults and children for each room
  5. Click the “Submit” button to begin a search
  6. You will arrive at the search listing page

Do note that you may only book up to a maximum of 4 rooms. 

Alternatively, you may request for additional beds in the Additional Requirements box provided during the booking process. We strongly recommend you contact the hotel directly to ask about additional bed policies before making your booking. 

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Additional fees may apply, and are not included in the booking price displayed on BlackBook. 

We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.



How do I specify my room preference? I.e. non-smoking, 1 king bed, high floor?

You may request for such preferences in the Additional Requirements box provided during the booking process. We strongly recommend you contact the hotel directly to ask about any requests to ensure they can be accomodated.

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Additional fees may apply for some requests and are not included in the booking price display on BlackBook.

We recommend calling the hotel prior to your arrival to guarantee your request.

What facilities does my room have?

Hotels provide a general set of amenities across most of their rooms (e.g. Wifi, Air-Conditioning). To search for specific amenities for hotels, you can use our filters to narrow your results. You can find instructions on how to use our filters here.

However, the hotel may provide different facilities for each of their rooms, these may include different bed types, meals included and other provisions. 

To see what each room offers, you can check the details of the rooms to see what is included.

For Desktop 

  1. Once you have your search results, you can select a hotel that you might be interested in making a booking. 
  2. Once in the hotel detail screen, you can check out the individual room types to see what amenities are provided. 

For App

  1. Once you have your search results, you can select a hotel that you might be interested in making a booking. 
  2. Once in the hotel detail screen, you can check out the individual room types to see what amenities are provided. 



Can I request for a baby cot in my room and will there be an extra fee?

Yes, you can. You may request for the baby cot in the Additional Requirements box provided during the booking process. We strongly recommend you to contact the hotel directly to ask about baby cot requests before making your booking. 

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For App

Additional fees may apply and are not included in the booking price displayed on BlackBook. 

We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.



Can I upgrade my room at the last minute via BlackBook?

Currently we do not allow for the upgrade of a room. Once a room is booked, it would have to be cancelled first and then a new booking needs to be made. 

For the time being, you will need to contact our team in order to cancel your booking. Other changes to your booking such as change of dates, room type would require you to cancel your current booking and make a new booking. 

Please do remember to check the property’s cancellation policy before cancellation. Some hotels may offer you a refund before a certain cut-off date / time. Making a cancellation after such a date / time will result in no refund being offered. 

Rooms with a no cancellation policy offer no refunds for cancellations made once the booking is confirmed.

Can I add rooms to my reservation?

Our system allows you to add rooms to your reservation before making payment and receiving a confirmation for your booking. 

However, once you have completed the booking process – having paid and received a confirmation on your booking – you will need to either:

  • book the additional rooms separately, or
  • cancel your current reservation and book it again with the total number of rooms you require.

For the time being, you will need to contact our team in order to cancel your booking. Other changes to your booking such as change of dates, room type would require you to cancel your current booking and make a new booking. 

Please do remember to check the property’s cancellation policy before cancellation. Some hotels may offer you a refund before a certain cut-off date / time. Making a cancellation after such a date / time will result in no refund being offered. 

Rooms with a no cancellation policy offer no refunds for cancellations made once the booking is confirmed.



Can the hotel store my luggage before I check-in and after I check-out?

Most hotels should be able to handle such a request for storing your luggage on their premises. 

We strongly recommend you to contact the hotel directly to ask about this before making your booking. 

Alternatively, you may make a request for this in the Additional Requirements box provided during the booking process. 

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For App

How many people can stay in a room? How do I ensure I have space for my child when booking a room?

The hotels featured on our service have varying room occupancies for their rooms. In general, each room requires a minimum of 1 adult and up to 2 adults and 2 children per room OR 4 adults (depending on the hotel). 

To ensure you are able to book a hotel/room with the occupancy that you require, you can specify the number of rooms and number of occupants before you begin a search. 

For Desktop

  1. Using the entry fields provided at the homepage/search results, enter your desired destination and check-in and check-out dates.
  2. You can then enter the number of rooms you required
  3. You can also enter the number of adults and children for each rooms
  4. Once you have entered this information, you can begin your search and our service will return hotel/room results that have occupancy that match your requirements. 

For App

  1. Using the search entry fields in the app, enter your desired destination and check-in and check-out dates.
  2. You can then enter the number of rooms you required
  3. You can also enter the number of adults and children for each rooms
  4. Once you have entered this information, you can begin your search and our service will return hotel/room results that have occupancy that match your requirements.