Welcome to the BlackBook Help Center

Pricing Information

What does the price of the room include?

The price listed on BlackBook includes the room price and any provisions listed under that room’s description which could include meals. The price shown on a hotel's page does not include taxes and fees involved in making the booking of the room, which will be calculated before payment is made.

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Additional charges such as resort fees may apply to certain properties, these are not included in the price and not listed as part of the room description.

Are the prices displayed per person or per room?

The prices displayed on BlackBlack are per room unless otherwise stated in the room type and description.

How can I set the relevant currency for my search/booking?

You can change the currency used on our service by using the currency picker.

Method 1 - Homepage Desktop and App

Before beginning your search on BlackBook, you can use the currency picker on the homepage to select your preferred currency.

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Method 2a - During a search (Desktop)

After you have begun a search on our website, you will have the opportunity to change the currency at the search results screen.
Once at the search results screen, click on the currency picker at the top right of the page.
Select the currency which you would like to have displayed from the available list and the currency of all the hotels and rooms will change accordingly.




Method 2b - During a search (App)

After you have begun a search on our website, you will have the opportunity to change the currency at the search results screen. Once at the search results screen, click on the filter option button at the bottom of the screen. Select the currency which you would like to have displayed from the available list and click the done button to return to the search results. The currency of all the hotels and rooms will change accordingly.


Are taxes/service charge and fees included in the room price?

Some local taxes may or may not be included in the price displayed for a room. This would depend on the hotel and room type selected. Tax requirements change across different countries, so do check local regulations before making your booking.

Taxes and fees that are included will be displayed in your booking summary during the booking process, at which point you may still change the details of your booking before proceeding to payment.

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Is breakfast included in the room price?

Some hotels may include breakfast with a room price, this will appear in the details of a particular room. 

When looking at the different room packages of a particular hotel, each room will either specify that it is 'room only' or will list a meal like 'breakfast' that is included.

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We strongly recommend you check the room details prior to making your booking.



Do I need to pay extra for early check-in or late check-out?

Fees may be charged for early check-in or late check-out. These fees are set by the hotels and will vary with each hotel. 

You may make such requests for early check-in or late check-out in the Additional Requirements box provided during the booking process. We strongly recommend you contact the hotel directly to ask about early check-in/late check-out before making your booking. 

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Additional fees may apply, and are not included in the booking price displayed on BlackBook.



Do you offer discounts for senior citizens, hotel employees, government officials etc.?

Unfortunately, we do not offer such discounts currently through our service.  

Rest assured that we do our best to secure the most competitive prices for our customers. Our team continually looks for ways to improve our offerings and prices, so check back regularly to find the latest prices.



I did a search for the same hotel room, why have the room rates changed?

Room rates change quite regularly due to various reasons, so there can be differences in price depending on when you search for your hotel, even if it’s the same check-in and check-out dates.

Hotels are in control of how they price their rooms and their rates change to match factors such as changing demands for rooms, which can be the result of major events, peak periods or even simply weekend demand. Other factors for variations include changes in foreign exchange rates.