Terms Of Use


These Terms of Use, as may be amended from time to time, governs the use of the websites and mobile applications of BlackBook Travels Pte. Ltd., a Singapore private company, and all services made available through such websites and mobile applications. By accessing, browsing and using our websites and/or any of our mobile applications (hereafter collectively referred to as the “Service") through whatever platform, including by completing a reservation through the Service, you acknowledge and agree to have read, understood and agreed to these Terms of Use set out below (including the privacy statement).

The terms “we”, “us”, “our” and “BlackBook” refer to BlackBook Travels Pte. Ltd. and the subsidiaries and associate entities of BlackBook are collectively referred to as “BlackBook Companies”. The term “you” refers to the customer visiting and/or using the Service.


The Service, these pages, the content and infrastructure of these pages, and the online reservation service provided on these pages, are owned, operated and provided by BlackBook Travels Pte. Ltd. and are provided for your personal, non-commercial use only, subject to these Terms of Use.

The Service is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.

The Service is offered to you conditional upon your acceptance all the terms, conditions, and notices set forth below, as amended from time to time (collectively, the "Terms of Use" or "Agreement"). Please read the Terms of Use carefully. By accessing or using the Service making any reservations for travel products or services on the Service, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use the Service or book any reservations through the Service or our call center agents. BlackBook may at any time change these Terms of Use and your continued use of the Service is conditioned upon acceptance of the updated Terms of Use.


As a condition of your use of the Service , you warrant that:

  1. you are at least 18 years of age and are of sound mind,
  2. you possess the legal capacity to create binding legal relations,
  3. you will use the Service in accordance with the Terms of Use,
  4. you will only use the Service  to make legitimate reservations for you or for another person for whom you are legally authorized to act,
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto,
  6. all information supplied by you on the Service  is true, accurate, current and complete, and
  7. if you have an online account with the Service , you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to the Service and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.


The content and information on the Service  (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us, our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through the Service , you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Service. Additionally, you agree not to:

  1. use the Service  or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services comprising or available from the Service for any commercial or competitive activity or purpose;
  4. access, monitor or copy any content or information of the Service  using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  5. violate the restrictions in any robot exclusion headers on the Service  or bypass or circumvent other measures employed to prevent or limit access to the Service ;
  6. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  7. deep-link to any portion of the Service  (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  8. "frame", "mirror" or otherwise incorporate any part of the Service  into any other website without our prior written authorization.

If your reservations or account shows signs of fraud, abuse, or suspicious activity, BlackBook may cancel any travel or service reservations associated with your name, email address, or account, and close any associated BlackBook accounts. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, BlackBook reserves the right to take any necessary legal action and you may be liable for monetary losses to BlackBook, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact BlackBook customer service.


All information about the goods and services of third party suppliers which is provided through the Service is for general information only. You are solely responsible for verifying directly with the applicable third party supplier any information on which you wish to rely. Additionally, the terms and conditions (i.e. cancellation policies) of third party suppliers will apply to your reservation, purchase and use of travel-related goods and services that you select. You are solely responsible for verifying these terms and conditions directly with the third party supplier before making a reservation through the Service. If there is any inconsistency between the terms and conditions of the third party supplier and these Terms of Use or any information provided through the Service, the terms and conditions of the third party supplier shall prevail in relation to its goods or services.

You agree to abide by the terms and conditions imposed by the third party supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the third party supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your reservation if full payment is not received in a timely fashion.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-into cover additional expenses during your stay. Such deposit is unrelated to any payment received by BlackBook for your reservation through the Service.

You acknowledge that some third-party suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to and use of the applicable products or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

We take no responsibility and assume no liability for the non-fulfilment or unsatisfactory fulfilment of purchases or orders made for any goods and services of third party suppliers. In no event shall we be responsible for any payments due to third party suppliers in connection with your purchase or order of their goods and services.

You acknowledge that we are entitled to receive from such third party suppliers, including but not limited to hotels and airlines , a commission (being a small percentage of the product or service price (e.g. room price) in respect of your purchase and use of the third party product or service.


BlackBook believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Service, and is incorporated by reference, to understand our practices: Privacy Policy.


The Service and all its contents, including without limitation the information, products and services published on the Service and all Software are provided on an "as is" and “as available” basis and without warranty of any kind. You use them at your own risk. They may include inaccuracies or errors, including pricing errors. In particular, BlackBook does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel or other travel products and services displayed on the Service (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, BlackBook expressly reserves the right to correct any pricing errors on our Service and/or pending reservations made under an incorrect price. Assessed through a case-by-case basis, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

Hotel ratings displayed on the Service  are intended as only general guidelines, BlackBook and its partners do not guarantee the accuracy or reliability of the ratings. BlackBook, its partners and their respective suppliers make no guarantees about the availability of specific products and services. BlackBook and its partners and their respective suppliers may make improvements and/or changes in the Service at any time.

BlackBook and its partners and their respective suppliers make no representations about the suitability of the information, software (including the Software), products and services contained on the Service for any purpose, and the inclusion or offering of any products or services on the Service  does not constitute any endorsement or recommendation of such products or services by BlackBook and its partners. BlackBook and its partners and their respective suppliers disclaim all warranties and conditions that the Service , its servers or any email sent from BlackBook and its partners and/or their respective suppliers are free of viruses or other harmful components. BlackBook and its partners and their respective suppliers hereby disclaim all warranties and conditions, whether express or implied, with regard to the Service, the Software and all information, products and services provided through the Service, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, compliance with any description, title and non-infringement, including that the Service  shall be free from infringement of any copyright, trademark or other intellectual property rights of third parties and any warranties as to the accuracy, completeness, currency or reliability of the content or the security, authenticity, integrity or confidentiality of any transactions and other communications made through the Service. We also disclaim all warranties and conditions, whether express or implied, that any transactions, communications or data (including, without limitation, personal data) transmitted through the Services will always be safe from loss, corruption, theft or destruction, unauthorised access or alteration, attack, interference, hacking, or other security intrusion.

The hotels and other suppliers providing travel or other services on the Service are independent contractors and not agents or employees of BlackBook and its partners. BlackBook and its partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. BlackBook will not be held liable for any costs, expenses, claims or damages arising out of any services to recover any of the foregoing, including without limitation relocation costs. Without limiting the foregoing, BlackBook and its partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall BlackBook and its partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of the Service or with the delay or inability to access, display or use the Service (including, but not limited to, your reliance upon opinions appearing on the Service ; any computer viruses, information, software, linked sites, products and services obtaining through the Service; or otherwise arising out of the access to, display of or use of the Service) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if BlackBook and its partners and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, BlackBook and its partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of BlackBook and its partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees due to BlackBook which you have paid in connection with the affected transaction(s) on the Service, or (b) One-Hundred United States dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of BlackBook and its partners, and/or their respective suppliers.


You agree to defend and indemnify on a full indemnity basis for BlackBook, its Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of these Terms of Use or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of the Service; or
  4. any issue or dispute between you and a third party supplier with which you have transacted through the Service.


    The Service  and/or mobile applications may contain hyperlinks to websites operated by parties other than BlackBook. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Service or other websites) is free of such items as virus, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such website does not imply any endorsement of the material on such websites or any association with their operators.


    Any software that BlackBook make available to download from the Service ("Software") or through your mobile application store, including the BlackBook mobile application (the "Mobile Application"), is the copyrighted work of the BlackBook Companies and/or our respective suppliers.

    Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software. You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on the Service not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive nontransferable license to download, install and use the Software for viewing and otherwise using the Service and/or accessing the content and information available within the Service (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose

    Please note that all Software, including, without limitation, all front-end code, all back-end code, all mobile applications and all customer-serving portals contained on the Service, is owned by BlackBook, the BlackBook Companies, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.


    Your mobile device must be connected to the internet for the Service to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Service transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy , the Service will automatically transfer a small amount of data as part of its normal operation, including how you use the Service, which content you access, and technical errors or problems which the Service may encounter while being used. By using the Service, you acknowledge, agree and consent to the automatic collection of this information.


    By offering reservations for hotels and travel products to international destinations, BlackBook does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages, losses that may result from travel and activities in such destinations. To minimize the impact to your travel plans, you are advised to purchase travel insurance to cover travel disruption.

    You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. BlackBook has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

    Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information in good time before booking and departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country, including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.

    Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.


    In calculating the amount payable we have the right to round up a nominal amount (such as 1 cent, 2 yen, 3 rupees) for each line item to account for variances in the way we and our Suppliers handle currency conversions. The amount rounded-up will not exceed 10 US cents.   

    If a currency converter is available on the Service, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary.

    The information supplied by the Service is believed to be accurate, but the BlackBook Companies and the BlackBook Partners, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.


    In the event that your payment is taken at the time of booking, the company taking that payment and charging your payment card will be: (1) Stripe Payments Singapore Pte. Ltd., 8 Marina Boulevard #05-02, Marina Bay Financial Centre, Singapore (018981).  

    Many bank and credit card companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand (e.g. Visa, MasterCard, American Express) are in different countries. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on this Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.

    Stripe’s Terms of Service


    EARNING POINTS (BB COINS): The BlackBook B-Bonus Program is a free rewards program that comes with your account on BlackBook. With the successful consumption of eligible reservations of travel-related goods made via BlackBook’s service, you will earn an amount of points (BB Coins) that will be credited to your B-Bonus Account balance.

    REDEEMING POINTS (BB COINS): There is no fee to redeem your points on BlackBook. Points may only be redeemed for eligible purchases of travel-related goods and services that BlackBook will determine and may change at its discretion. BlackBook will deduct from your BlackBook B-Bonus Account balance the amount of points (BB Coins) you elect to use toward your eligible purchase. BlackBook may, in its discretion, may allow you to combine points with eligible coupons/cash.

    CONVERTING POINTS (BB COINS): You may convert your point (BB Coin) balance into cash. Conversion of points (BB Coins) to cash will be subjected to existing international forex currency exchange rates; hence the rate of conversion will fluctuate accordingly. Points (BB Coins) converted to cash will be credited to the credit card which you used for a previous reservation transaction on BlackBook. If your credit card is no longer valid, please contact our customer service team  before converting your points (BB Coins) to cash. Please allow up between 14 to 28 days for the credit to reflected in your statement. Some banks and credit organisations may take longer due to differing processes.

    EXPIRY OF POINTS (BB COINS): Your points (BB coins) will expire within a period of three (3) years from the day they are credited to your B-Bonus account. BlackBook will send you a notification three (3) months before said expiry date as a reminder to utilise them. If you fail to utilise your BB Coins on or before the expiry date, these coins will be cancelled and removed from your BBonus account balance.

    ADDITIONAL TERMS: Earning and purchases made with points (BB coins) are subject to the point to dollar conversion rate set by BlackBook. BlackBook has the right to change the point to dollar conversion rates at any time. Also, BlackBook, may in some situations or products/services, set a minimum amount of points that may be redeemed in a transaction. Additional terms and conditions may apply for special redemptions or offers.

    IMPORTANT!: The BlackBook BBonus Program and all its benefits are offered at the discretion of BlackBook. BlackBook shall be entitled at all times, without limitation, to change, limit, modify or cancel any aspect of BlackBook BBonus Program or its terms and conditions, with or without prior notice, even if such changes would affect the number and/or value of BB Coins which you have already accumulated, your ability to use or redeem the accumulated BB Coins, your ability to convert BB Coins into cash or exchange BB Coins for cash or your ability obtain any benefits of the BlackBook B-Bonus Program. BlackBook may, among other things:


    Reservation requests made through BlackBook by you are treated as legally binding contracts, which are only deemed to have been accepted by BlackBook upon the transmission of the reservation confirmation (on the website or email) by BlackBook to you. 


    You acknowledge BlackBook’s partners have pre-negotiated certain room rates with hotel suppliers. The room rates displayed on BlackBook and ultimately charged to you are a combination of the pre-negotiated room rate for rooms on your behalf through BlackBook and compensation retained by BlackBook for its services. You authorize BlackBook, via its partners to book reservations for the total reservation price, which includes the room rate displayed on the Service , plus tax recovery charges, taxes (where applicable), and service fees. You agree that your debit or credit card will be charged by BlackBook or a member of its partners for the total reservation price. Upon submitting your reservation request you authorize BlackBook to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

    The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that BlackBook pays to its partners and hotel supplier in connection with your bookings. The hotels suppliers charge BlackBook, via its partners, for certain charges, including such tax amounts. The hotels suppliers are responsible for remitting these amounts to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual amounts paid by the BlackBook to the hotels suppliers in connection with taxes may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of your actual use of the hotel and travel supplier. In certain jurisdictions, VAT, GST or other similar taxes may be imposed on the booking price or the compensation BlackBook retains for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your hotel stay. We may retain service fees as additional compensation in servicing your travel reservation. Service fees retained by BlackBook for its services vary based on the amount and type of hotel reservation.


    You acknowledge and agree that your debit or credit card will be charged by BlackBook, the hotel or travel suppliers with which your booking is made (as applicable) for the total booking price of the travel services in full at the time of the booking, which includes the price displayed on the Service, plus tax recovery charges, and service fees.

    In the event that you book accommodation (with the exception of prepaid hotel accommodation as set out below), you acknowledge and agree that all charges, taxes and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation).


    You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees.

    In the event you do not/are unable to show up for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must alert and confirm with the hotel and us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You will still be charged for the first night and subsequent nights of stay. In the case where you do not inform the hotel, the hotel will cancel the reservation after the first night and you will be charged for the entire stay.

    Reservations must be cancelled with BlackBook through the Service. Depending on the cancellation terms and conditions of your reservation, you may or may not be granted a refund on your reservation deposit and fees. Cancellations after the deadline may also result in additional cancellation fees. During particular periods (world fairs, congress or events), the terms of cancellation may vary. You are responsible for taking note of such terms.

    You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations.

    Any cancellation request made is considered a request until a confirmation email is received.  You are responsible to ensure that you have received such a confirmation for your cancellations in email.

    Reservations may not be made with the use of fictitious names. You are to provide your full and given name (as on your identification documents) upon making your reservations. Hotels and travel providers have the right to refuse any change of name and BlackBook and its partners cannot be held responsible. BlackBook, its partners and suppliers reserve the right to cancel reservations made with incorrect or fictitious names and / or impose a no show and / or cancellation fee.

    This can happen in any hotel, including and not limited to the USA, where in some cases inaccurate name and name changes are not allowed.  In such cases, your reservation may need to be cancelled and re-booked, pending availability of the hotel or travel service. This may also result in a change of rates, depending on the time of the re-booking.

    If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the hotel so they know when to expect you to avoid cancellation of your reservation or room or charge of the no-show fee. BlackBook does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the hotel.


    You may not book reservations for more than 4 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 4 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited.


    You acknowledge that some hotels and travel suppliers, listed by BlackBook and its partners, charge special fees on reservations. These special fees must be paid by you directly to the hotel. These fees are not included in your reservation made on BlackBook. BlackBook cannot guarantee that we are always informed by our partners or the hotels about their special fees, and will therefore BlackBook shall not be held liable for any failure to inform you of such special fees or any inaccuracies in the information we provide.

    You must make payment for any extra fees (such as resort fees, incidental charges, meals, mini-bar) directly to the hotel, either at the time of check-in or always before check-in, as specified by the hotel or travel provider you have made your reservation with. Should you refuse to pay such special fees, then your reservation will be cancelled and your reservation fees, if any, will be refunded (with the exception of reservations with a no cancellation policy).

    You are solely responsible for reading the description and conditions of the hotel in order to ascertain what kind of facilities are made available at your chosen hotel during the time of your stay, e.g. outdoor swimming pools are generally open during summer season only. The availability of an outdoor swimming pool facility, or any other hotel facility, is subject to the hotel's own terms and conditions. For the avoidance of doubt, BlackBook will not be liable in any circumstances where a hotel facility or travel provider (whether quoted on the BlackBook or not) is not available to you for any reason whilst you are staying at the hotel or consuming the travel-related service.


    During fair periods, exhibitions, sporting events etc, prices may be closer to that of rack rates of the hotels. Some hotels may stipulate a minimum stay period for Fair periods. Once accepting the reservation, you will be liable for all the nights whereby no refund will be given. If cancelling or departing early, full charges will apply.

    During fair periods, some hotels do not accept bookings for a set number of rooms for the same period. In the event that a booking has already been made, BlackBook will inform you accordingly.


    In some cases where the hotel reserved cannot provide the rooms booked for any reason, including but not limited to it being closed, overbooked or experiencing maintenance problems, BlackBook will not be held responsible for any losses incurred or suffered by you as a result and you acknowledge and agree that such situations are entirely beyond the control of BlackBook.

    Whilst BlackBook may endeavor to contact you by email or a message in the system to inform you of any book out, closure, maintenance or reallocation of a hotel, in no event shall BlackBook be obliged to do so even if BlackBook has received notification thereof from the hotel. However, in some cases the hotel may reallocate the bookings at the time of check-in, without prior notice. Such cases are beyond the control of BlackBook.


    To improve our services, we appreciate hearing from our customers. Please be aware that by submitting content to us, whether through the Service  or by electronic mail, postings on the Service or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant BlackBook and BlackBook Companies and the affiliated, co-branded and/or linked website partners through whom we provide links, content or service (collectively, the "BlackBook Partners"), a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submissions.

    You agree and acknowledge that BlackBook may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such Submissions may be shared with our supplier partners. You further grant BlackBook the right to pursue at law any person or entity that violates your or BlackBook’s' rights in the Submissions. You acknowledge and agree that Submissions are non-confidential and all suggestions, ideas and the like (if any) in your Submissions are non-proprietary. You expressly waive any and all "moral rights" (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, the BlackBook Partners or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you or any other person. We have no obligation to monitor or review any Submissions; we reserve the right in our absolute discretion to determine which Submissions shall be published on the Service and to remove or edit any Submission we deem in our absolute discretion to be inappropriate or in violation of these Terms of Use. If you do not agree to these Terms of Use, please do not provide us with any Submissions. 

    You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to the Service and, or applications). You will not post or transmit to or from the Service: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; and (iv) any materials that are objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or otherwise prohibited by applicable laws. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to the Service. You acknowledge that BlackBook may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

    From time to time BlackBook may offer customers incentives to leave reviews (i.e. discount coupon/entry into prize draws etc.) As it is important to us that reviews are impartial and honest, these incentives will be available to customers regardless of whether the hotel review is positive or negative. 

    All photos submitted are subject to our Photo Submissions Guide.
    You agree to indemnify BlackBook Companies for any loss, claim, suits, and proceedings arising out of or in connection with your failure to adhere to our Photo Submission Guide. 

    BlackBook claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through the Service. 

    BlackBook's policies with respect to claims by third parties that the content of the Service, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the sections titled "Account Termination", "Notice of Infringing Material", and "Counter Notices" below. 

    Any photos you submit must be:

    1. On topic - All photos must be relevant to accommodation, restaurant, location, or general travel experiences
    2. Community/family friendly -
      1. Do not submit any photos or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting.
      2. Do not submit photos or materials that invade the privacy or violate any personal right or any person or entity
      3. Do not submit photos or information about children or any third parties without their consent (or their parent's consent in the case of a child under 13 years of age).
      4. Children under 13 may not submit photos or other materials.
    3. Original - You may only submit your own photos. Do not submit photos from any other source (personal or commercial). Do not submit photos that infringe the copyright, trademark, or other property right of any third party.
    4. Non-commercial - Do not submit photos that include logos, branding, promotional material, or any other content intended for commercial purposes.
    5. No harmful files - Do not submit photos that contain virus or other harmful code that is either intended or may result in damage to the computer and systems of BlackBook and/or those using it.


    All contents of the Service are owned by ©2020 BlackBook Technologies Pte. Ltd., all rights reserved.

    BlackBook Travels, BlackBook Insider, BlackBook X, BlackBook-X, BlackBookEx are either registered trademarks or trademarks of BlackBook Technologies Pte. Ltd. in Singapore and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. BlackBook and its partners are not responsible for content on websites operated by parties other than the sites owned and operated by the BlackBook Companies.

    If you are aware of an infringement of our brand, please let us know by e-mailing us at trademarks@blackbooktravels.com . We only address messages concerning brand infringement at this email address. BlackBook is not responsible for content on websites operated by parties other than the websites owned and operated by the BlackBook Companies.

    In accordance with the Copyright Act (Cap. 63), its related subsidiary legislation and other applicable laws, the BlackBook Companies has adopted a policy, in appropriate circumstances and at the BlackBook Companies’ sole discretion, of limiting access to the Service by, and/or terminating the accounts of, any users, account holders or subscribers who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that a user or an account holder or subscriber has infringed the intellectual property rights of others, please provide information sufficient for us to verify that the user, account holder or subscriber is an infringer when filing your notice.

    If you believe in good faith that materials hosted by us infringe your copyright or trade mark, you (or your agent) may send us (by fax, email or regular mail) a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. The making of any false statements in your notice may expose you to legal liability.

    1. A clear identification of the copyrighted work or trade mark which you claim has been infringed.
    2. A clear identification of the material you claim is infringing on the Service, including the online location of that material, such as a link to the infringing material, or identification of the means by which we are alleged to have referred or linked a user to that infringing material.
    3. Your name, address, email address and telephone number.
    4. If you are acting on behalf of a copyright or trade mark owner or exclusive licensee, the name and address of that owner or exclusive licensee.
    5. If you are not resident in Singapore, your address for service in Singapore.
    6. A statement that you are, or are authorized to act on behalf of, the owner or exclusive licensee of the copyright in the work identified above.
    7. A statement that you have a good faith belief that the material that is claimed as infringing copyright or trade mark is not authorized by the copyright or trade mark owner, its agent, or the law, and is an infringing copy of the copyright work or trade mark identified above.
    8. A statement that you wish us to remove or disable access to the infringing material
    9. A statement that the information in the notification is accurate.
    10. A statement that you submit to the jurisdiction of the courts in Singapore for the purposes of any proceedings relating to the submission and content of the notification.
    11. Your signature.

    Notices with respect to the Service should be sent to us at the following address or email address:
    BlackBook Technologies Pte. Ltd.
    1 Scotts Road,
    #24-10 Shaw Center, Singapore 228208
    Email address: trademarks@blackbookhotels.com
    Attn: Head of Legal


    If material you have posted has been taken down, we will take reasonable steps to notify you of this within a reasonable time, and to provide you with a copy of the notification on which we acted. In response, you may file a counter-notification by fax or regular mail that sets forth the items specified below. You may want to seek legal counsel prior to doing so. The making of any false statements in your notice may expose you to legal liability . Please include the following details in your counter-notification:

    1. Identification of the specific content that was removed or disabled and the location where that content appeared on the Service before it was removed or disabled. Please provide the URL address if possible.
    2. Your name, address, telephone number and email address.
    3. If you are not resident in Singapore, your address for service in  
    4. A statement that you have a good faith belief that the material was removed or access was disabled as a result of mistake or misidentification, and that that material does not infringe any copyright or trade mark.
    5. A statement that the information in the counter-notifications is accurate.
    6. A statement that you submit to the jurisdiction of the courts of Singapore for the purposes of any proceedings relating to the material that was removed or disabled, and any proceedings relating to the submission and content of the counter notification.
    7. Your signature.

      Send the written communication to the following address or email address:

      BlackBook Technologies Pte. Ltd.
      1 Scotts Road,
      #24-10 Shaw Center, Singapore 228208
      Email address: trademarks@blackbookhotels.com
      Attn: Head of Legal

      One or more patents owned by the BlackBook Companies may apply to the Service and to the features and services accessible via the Service. Portions of the Service operate under the license of one or more patents. Other patents are pending.

      Your location and use of mapping available on the Service is governed by the Google Terms of Use and Microsoft Terms of Use and Google Privacy Statement and Microsoft Privacy Statement. Google and Microsoft reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:


      This Agreement is governed by the laws of Singapore. You hereby consent to the non-exclusive jurisdiction of the courts of Singapore, in all disputes arising out of or relating to the use of the Service. Use of the Service  is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

      You agree that no joint venture, partnership, or employment relationship exists between you and the BlackBook Companies as a result of the Agreement or use of the Service.

      Our performance of the Agreement is subject to existing laws and legal process, and nothing contained in the Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Service  or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Service  within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of the Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of the Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

      The Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and BlackBook with respect to the Service and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of the Agreement and of any notice given in electronic form shall be admissible in judicial or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

      Fictitious names of companies, products, people, characters, and/or data mentioned on or via the Service are not intended to represent any real individual, company, product, or event.

      You may not assign, convey, or delegate your rights, duties or obligations, hereunder. Other than BlackBook Technologies Pte. Ltd., no other person has any rights under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce any term of the Agreement, however, the BlackBook Companies and BlackBook Partners shall be entitled to enforce the disclaimers and limitations of liability set out in the Agreement. Any rights not expressly granted herein are reserved.

      BlackBook Technologies Pte. Ltd.
      1 Scotts Road,
      #24-10 Shaw Centre, Singapore 228208

      For quick answers to your questions or ways to contact us, visit our Customer Support page.

      ©2020 BlackBook Technologies Pte. Ltd.All rights reserved.