Olissippo Lapa Palace – RNET 0057LocationThis city hotel is located in Lisbon's most exclusive residential area and is surrounded by stately embassy buildings and noble homes. It is only minutes away from the historic areas and tourist attractions, the pier and the shopping district. The establishment's immediate vicinity features restaurants, bars, pubs, nightlife spots and public transport links. The centre of Lisbon is 2 km away and sights such as the National Museum of Ancient Art (500 metres), São Jorge Castle (2.5 km) and Belém (3 km), which is home to the Jerónimos Monastery, are all close by. Portela Airport is some 12 km from the accommodation.FacilitiesThe establishment comprises a 7-storey main building and 2 adjacent buildings, offering a total of 109 accommodation units. Lift access is provided to the upper floors. Services such as a cloakroom, a safe and currency exchange facilities make for a comfortable stay. Wireless internet access allows guests to stay connected. Gastronomic options include a restaurant, a dining area, a breakfast room and a bar. Shopping facilities are available. The grounds of the establishment feature a playground and an attractive garden. A TV room is also among the amenities at the establishment. Parking facilities available to guests include a garage and a car park. Additional services include a babysitting service, room service, a laundry and a hairdressing salon.RoomsAll rooms feature air conditioning, central heating, a kitchen and a bathroom. Bathrooms with wheelchair access can also be booked. A balcony or terrace can be found in most accommodation units, offering additional comfort. The carpeted accommodation units feature a double bed or a king-size bed. A safe and a minibar also feature. All accommodation units offer internet access, a telephone, a TV, a radio, a DVD player and wireless internet access. Wheelchair-accessible rooms are also bookable. In the bathrooms, guests will find a shower, a bathtub, a hairdryer and bathrobes.Sports/EntertainmentBoth an indoor and an outdoor pool are available for swimming. A terrace, sun loungers and parasols are available. There is also a poolside snack bar. The establishment offers indoor sporting opportunities in the form of a gym. Various wellness options are offered, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. MealsThe establishment offers a wide range of bookable meals and board options, including breakfast, lunch, dinner, B & B and half board. Staff are also happy to prepare special dietary cuisine.PaymentThe following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.REMINDER FROM THE PROPERTY:Hotel Entrance / Arrivals:- We will suspend the Valet Parking service in order to minimize contacts with theinterior of vehicles driven by Customers;- We will check the body temperature of those who enter the Hotel .- We will inform the Customer in advance and disinfect the luggage upon arrival .- We will organize the luggage service for groups so that bags are left at the doorsof the rooms.- We will offer a disposable mask and gloves to the Customer before entering, if hedoes not have them or is not wearing them.- We will distribute a brochure with information on the measures in force at the hotelin the context of combating the pandemic of COVID-19.Reception:- We will mark the social distance with marks on the floor in front of the Reception .- All Employees will wear masks and gloves .- Each Receptionist will use a complete and exclusive job post and clean it at th eend of each Shift.- We will keep disinfectants available for Customers to use .- It will be explained to the Customer that he will only be able to access theRestaurant or Bar when there is a table or seat available, in order to avoid crowds;- We will ask the customer to prioritize telephone contact with all Hotel services.- We will maintain the concern and regularly disinfect the Reception desk, TPA’s,Keypasses and other items of regular contact by the Customer;Elevators:- We will restrict the number of simultaneous users on the elevators and advertiseit visibly inside and outside the cab.- We will install disinfectant dispensers on each floor next to the elevators .Bedrooms:- Signaling information on the periodicity of hygiene applied in the accommodationunits.- Assign rooms alternately (1 in 1 or 2 in 2) on each floor.- All Floor and Cleaning Personnel use the PPE (personal protective equipment)previously defined (masks, gloves, gowns ...).- We will distribute small disinfectant dispensers and disposable gloves in eachroom.- We will let the rooms used before cleaning whenever possible (24h to 48h ).Restaurants and Bars:- Restaurants and Bars will ensure that all people who work there and who attendare aware of compliance with the rules, correct hand washing, respiratory etiquette,as well as other personal and environmental hygiene measures.We are going to reduce the maximum capacity of the establishment (interior,including balcony, and terrace), in order to e nsure the recommended physicaldistance (2 meters) between people on the premises and ensure compliance withthe legislation in force.The diagonal arrangement of seats can facilitate maintaining the safety distance.Those who live together can sit face to face or side by side at a distance of lessthan 2 meters. Prevent customers from changing the orientation of tables andchairs.Privileging the use of spaces for customers in outdoor areas, such as terraces(whenever possible).Whenever possible, arrange chairs and tables in order to guarantee a distance ofat least 2 meters between people.Remove the decorative motifs on the tables.Replace individual menus with menus that do not need to be handled by customersor plasticized and disinfected menus after each use.Ensure good ventilation and frequent air renewal in the restaurant areas.Ensure compliance with the measures provided for in the HACCP.- We will have disinfectant gel at the entrance for use by Customers .- It will be explained to the Customer that he will only be able to access theRestaurant or Bar when there is availability of a table or seat, in order to avoidcrowds.- We will replace “buffets” with “Table d’Hôte” or “à la carte” services .- All Employees will wear masks and gloves .Pool, Gym and Spa:- We will keep closed until the Health Authorities' determinations are known .Conventions, Conferences and Meetings:- We will keep more space between work tables and chairs .- We will limit the number of Customers in each room .- We will disinfect tables and chairs, equipment and work area after customersleave.Check-out:- We will create an additional area for "Check -out" and separately from theReception counter, in cases where a greater influx of Customers is expected.- We will mark the social distance with marks on the floor in front of the Reception .- We will ensure that Employees wear masks and gloves .- We will keep disinfectants available for Customers to use .- We will keep paper, envelopes and equipment sanitized